She raises an important point: few mental health services can help beyond ‘office’ hours. Childline and the Samaritans do fantastic work, but there’s also a generation of young people who don’t talk on the phone anymore – they text, and that’s what Shout has tapped into. “Even if you’re feeling 100% okay, we all know it still takes a certain amount of energy to make a phone call, whether it’s to your doctor, bank or internet provider,” says Amy. “If you take away that okay feeling, and you’re in a bad place, then psyching yourself up to make a phone call can be just too much.” READ ORIGINAL ARTICLE HERE
